Privacy Policy

1. About this Policy

  • Satvedam Healthcare Private Limited (hereinafter referred to as “We/Us/Our/Ours/Company”) is a company incorporated and registered under the Companies Act, 2013 having CIN U46491DL2025PTC460117 and has its registered office address at B-129, Upper Ground Floor, Street No 27, Rajapuri, Uttam Nagar, New Delhi, West Delhi – 110069, Delhi and corporate office at X-42, Third Floor, Okhla Phase-II, New Delhi – 110020.
  • The Company has developed a website _______ (hereinafter referred to as the “Website”) for the purpose of advertisement and selling of ayurvedic healthcare and cosmetic products by the Company.
  • This Policy serves as a Privacy Notice for the Website and the Services as defined herein this Policy. It underlines how we process your personal information and how you can exercise your rights regarding the same.

2. Scope and applicability

  1. This Privacy Policy is subject to the Indian jurisdictional law and is to be construed in accordance with the provisions of Information Technology Act, 2000 and Rules made thereunder, the Digital Personal Dara Protection Act, 2023 (Applicable Data Protection Laws), and other applicable law enacted from time to time.
  2. This Privacy Policy shall be read in conjunction with the Terms of Use of the Website.
  • a) Definitions For the purposes of this Privacy Policy:
  • b) Account means a unique account created for you to access our Service or parts of our Service.
  • c) Company refers to Satvedam Healthcare Private Limited who shall be deciding the means and purpose processing of PII under this Policy
  • d) Consent means an affirmative action that signifies agreement to the processing of their personal data.
  • e) Minor shall mean any person below the age of 18 years.
  • f) Personal Information/PI includes any information or set of information, whether alone or in combination with other personal information which is sufficient to identify the User
  • g) Service (s) refers to products and/or services provided by the Company through the Website
  • h) Service Provider refers to third-party companies or individuals employed by the Company, to provide the Service on behalf of the Company, to perform services related to the Service.
  • i) Usage Data refers to data collected automatically, generated by the use of the Services on the Website.
  • j) You/Your/User means the individual accessing or using the Service/Platform, or the company, or other legal entity on behalf of which such individual is accessing or using the Service/Platform, as applicable.

3. Processing of Personal Information
When you use any of our services, you share certain Personal Information (“PI”) with the Company. We collect and use this information for legitimate business purposes, including providing and improving our services.
We use your Personal Information to:

  • Communicate with you regarding your interests, inquiries, and orders
  • Help you create and manage a user account
  • Provide free consultations, during which you may voluntarily share additional information related to your concerns
  • Process purchases and arrange delivery, which may require location information
  • We maintain records of your purchases for operational purposes. However, we do not store sensitive financial information such as full credit/debit card details or banking information.

4. Collection of Information

  1. Direct User Information

All information voluntarily provided by you is collected and stored as Personal Information. This may include:

  • Name
  • Email address
  • Contact number
  • Billing address
  • Identification or security number (where legally required)
  • Payment-related information (used only for processing transactions and not stored)
  • Any additional information you provide to help us serve you better

2. Surveys
The Company may conduct surveys to improve its services. Participation is voluntary.
Survey data may include:

  • Name
  • Age
  • Gender
  • Salary range
  • Marital status
  • Interests and other basic demographic information

No confidential information such as banking or card details is requested in surveys. Survey data is kept confidential and is not sold to third parties.

3. Third-Party Information
We may collect Personal Information provided during your interaction with our website and third-party websites, including:

  • Name
  • Email address
  • Billing address
  • Telephone number
  • Date of birth
  • Other relevant information

4. Other Information Collection
We may collect information when you:

  • Participate in online contests or promotions
  • Contact us via email or customer support
  • Complete contact forms
  • Subscribe to newsletters

5. Sharing and Disclosure of Personal Information
1. No Sale of Personal Information
We respect your privacy and do not sell or disclose your Personal Identifiable Information (“PII”) for monetary or other valuable consideration.

2. Lawful Sharing of Information
We may share your Personal Information for lawful purposes, including:

  • Third-Party Service Providers
  • We may share information with trusted third-party service providers such as payment processors, vendors, shipping and delivery partners, and e-commerce service providers strictly to fulfill their contractual obligations.
  • Affiliates and Subsidiaries

We may disclose information to our affiliates, subsidiaries, or businesses under our ownership or control, subject to this Privacy Policy.

6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve user experience and website functionality.
Cookies help us:

  • Understand how users interact with our website
  • Remember user preferences
  • Improve website performance and services

You may choose to disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your Personal Information against unauthorized access, loss, misuse, or disclosure.
While we strive to protect your information, no method of data transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

8. User Rights
You have the right to:

  • Access the Personal Information we hold about you
  •  Request correction of inaccurate or incomplete information
  • Request deletion of your Personal Information, subject to legal and contractual obligations
  • Withdraw consent where processing is based on consent
  • To exercise these rights, you may contact us through the details provided on our website.

9. Notices and Revisions
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or WhatsApp, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.
To Communicate with You: We may use your information to respond to your inquiries, provide customer service support, send you important information about the services, and send you marketing communications (with your consent) via different channels, including but not limited to SMS, Email, WhatsApp, and Voice.

10. Contact Information
If you have any questions, comments, or concerns about our Privacy Policy, or inquiries or complaints regarding our Privacy Policy, you may contact us by email at _______.